目 录
第一部分 组织行为学
第一章 组织激励······································2
大纲解读···············································2
考点精讲···············································2
第一节 需要、动机与激励················· 2
考点一 需要的概念 ···························2
考点二 动机的概念 ···························2
考点三 内源性动机和外源性动机 ····2
考点四 激励及其类型 ·······················3
第二节 激励理论 ································ 4
考点五 需要层次理论 ·······················4
考点六 双因素理论 ···························5
考点七 ERG 理论 ······························6
考点八 三重需要理论 ·······················6
考点九 公平理论 ·······························7
考点十 期望理论 ·······························8
考点十一 强化理论 ···························9
第三节 激励理论在实践中的
应用······································ 10
考点十二 目标管理 ························ 10
考点十三 参与管理 ························ 10
考点十四 绩效薪金制 ·····················11
同步自测·············································· 11
同步自测解析······································ 15
第二章 领导行为····································19
大纲解读············································ 19
考点精讲············································ 19
第一节 领导理论 ······························ 19
考点一 领导的含义 ························ 19
考点二 领导理论 ···························· 19
第二节 领导风格与技能···················23
考点三 领导风格·····························23
考点四 有关领导风格研究的
思路和内容·························23
考点五 领导技能·····························25
第三节 领导决策 ······························26
考点六 决策过程·····························26
考点七 决策模型·····························26
考点八 决策风格·····························27
同步自测··············································28
同步自测解析······································31
第三章 组织设计与组织文化················· 35
大纲解读 ············································35
考点精讲 ············································35
第一节 组织设计概述 ······················35
考点一 组织设计和组织结构设计的
基本内容·····························35
考点二 组织设计的类型 ·················38
第二节 组织文化 ······························39
考点三 组织文化概述 ·····················39
第三节 组织变革与发展···················42
考点四 组织变革·····························42
考点五 组织发展·····························43
同步自测··············································44
同步自测解析······································47
第二部分 人力资源管理
第四章 战略性人力资源管理················· 52
大纲解读 ············································52
考点精讲 ············································52
人力资源管理专业知识与实务(中级)
.
VI
.
第一节 战略性人力资源管理概述··· 52
考点一 战略性人力资源管理的
内容···································· 52
第二节 人力资源部门和人力资源
管理者·································· 56
考点二 人力资源管理者的角色和
需具备的特征 ···················· 56
考点三 人力资源管理者的职权 ····· 57
考点四 人力资源的职权与其他
管理人员的区别 ················ 58
第三节 人力资源管理部门的绩效
评价······································ 58
考点五 人力资源管理活动的绩效
评估方法···························· 58
考点六 量化评估对组织人力资源
管理活动的重要意义········· 59
同步自测·············································· 59
同步自测解析······································ 63
第五章 人力资源规划 ····························67
大纲解读············································ 67
考点精讲············································ 67
第一节 人力资源规划概述··············· 67
考点一 人力资源规划的含义········· 67
考点二 人力资源规划的类型········· 69
考点三 影响人力资源规划的
因素···································· 70
考点四 人力资源规划的程序········· 70
第二节 人力资源预测与平衡··········· 71
考点五 人力资源预测的主要
内容···································· 71
考点六 人力资源规划的综合
平衡···································· 73
第三节 人力资源信息系统··············· 74
考点七 人力资源信息系统概述 ····· 74
同步自测·············································· 75
同步自测解析······································ 79
第六章 工作分析 ··································· 83
大纲解读 ············································83
考点精讲 ············································83
第一节 工作分析概述 ······················83
考点一 工作分析的内容 ·················83
考点二 工作分析的流程和方法······85
考点三 工作分析的实施技巧··········87
第二节 工作分析的成果···················88
考点四 职位说明书 ·························88
考点五 工作描述·····························88
考点六 工作规范·····························88
第三节 工作设计 ······························89
考点七 工作设计概述 ·····················89
考点八 工作设计的原理 ·················89
考点九 工作设计的方法 ·················90
考点十 工作设计中需要注意的
问题 ····································92
同步自测··············································92
同步自测解析······································95
第七章 人员甄选 ··································· 98
大纲解读 ············································98
考点精讲 ············································98
第一节 人员甄选概述 ······················98
考点一 人员甄选的含义与评价
标准 ····································98
考点二 人员甄选的预测因素··········99
第二节 人员甄选方法 ····················101
考点三 筛选申请材料 ···················101
考点四 专业笔试法 ·······················102
考点五 面试法·······························103
考点六 心理测验···························104
考点七 评价中心···························105
第三节 人员甄选的信度与效度·····106
考点八 信度与效度的概念 ···········106
同步自测············································108
同步自测解析···································· 111
目 录
. VII
第八章 绩效管理··································115
大纲解读·········································· 115
考点精讲·········································· 115
第一节 绩效管理概述 ···················· 115
考点一 绩效管理与绩效考核的
区别·································· 115
考点二 绩效管理的作用、特征及
影响因素·························· 116
考点三 战略性绩效管理··············· 117
第二节 绩效计划与绩效监控········· 119
考点四 绩效计划 ·························· 119
考点五 绩效监控 ·························· 120
考点六 绩效辅导 ·························· 121
第三节 绩效考核 ···························· 121
考点七 绩效考核的方法··············· 121
考点八 绩效评价中容易出现的
问题及应对方法 ·············· 123
第四节 绩效反馈与结果应用········· 124
考点九 绩效反馈面谈 ·················· 124
考点十 绩效改进 ·························· 126
考点十一 绩效考核结果的应用 ··· 126
第五节 特殊群体的绩效考核········· 127
考点十二 团队绩效考核··············· 127
考点十三 国际人力资源的绩效
考核······························ 128
同步自测············································ 129
同步自测解析···································· 132
第九章 薪酬福利管理 ··························136
大纲解读·········································· 136
考点精讲·········································· 136
第一节 薪酬管理概述 ···················· 136
考点一 薪酬的作用 ······················ 136
考点二 战略性薪酬管理··············· 137
考点三 薪酬体系和薪酬结构设计的
步骤·································· 138
考点四 新的薪酬体系的应用······· 140
第二节 奖金····································140
考点五 奖金的概念 ·······················140
考点六 个人奖励计划与团队奖励
计划 ··································140
考点七 短期奖励计划 ···················142
考点八 长期绩效奖励计划 ···········142
第三节 员工福利管理 ····················143
考点九 福利概述···························143
考点十 典型福利计划的设计
方法 ··································144
第四节 特殊群体的薪酬管理·········145
考点十一 经营者薪酬 ···················145
考点十二 销售人员薪酬 ···············147
考点十三 驻外人员薪酬 ···············148
第五节 薪酬成本预算与控制·········148
考点十四 薪酬成本预算的
方法 ······························148
考点十五 薪酬成本的控制 ···········148
考点十六 企业人工成本 ···············148
同步自测············································149
同步自测解析····································152
第十章 培训与开发 ····························· 155
大纲解读 ··········································155
考点精讲 ··········································155
第一节 培训与开发决策分析·········155
考点一 进行培训与开发决策
分析 ··································155
考点二 培训与开发决策的制订····156
第二节 培训与开发的组织管理·····156
考点三 培训与开发的组织体系····156
考点四 培训与开发工作的组织
管理 ··································157
考点五 培训与开发效果的评估····157
第三节 职业生涯管理 ····················160
考点六 职业生涯管理概述 ···········160
考点七 职业生涯管理的方法········160
人力资源管理专业知识与实务(中级)
.
VIII
.
考点八 职业生涯管理效果的
评估·································· 161
考点九 职业生涯管理的注意
事项·································· 162
考点十 职业兴趣 ·························· 162
考点十一 职业生涯发展阶段及
主要任务 ······················ 162
考点十二 职业生涯锚 ·················· 163
同步自测············································ 164
同步自测解析···································· 168
第十一章 劳动关系······························172
大纲解读·········································· 172
考点精讲·········································· 172
第一节 劳动关系基本概念和主要
框架···································· 172
考点一 劳动关系的概念··············· 172
考点二 劳动关系的主体构成和
环境因素·························· 174
考点三 劳动关系的运行··············· 175
第二节 劳动关系的各学派理论、
历史和在各国的发展········· 178
考点四 劳动关系各学派理论······· 178
考点五 劳动关系的调整模式及其
特征·································· 179
考点六 劳动关系的历史发展阶段
形成背景及其特点··········· 180
考点七 世界各典型国家劳资关系的
不同模式·························· 182
第三节 我国建立和谐劳动关系的
路径···································· 183
考点八 劳动关系的转型··············· 183
考点九 构建和谐劳动关系的重大
意义·································· 185
考点十 集体协商和集体合同制度
在中国的发展 ·················· 185
考点十一 中国的职工民主参与 ··· 186
考点十二 三方协商机制在中国的
发展 ······························187
考点十三 中国劳动关系矛盾
处理 ······························188
考点十四 集体争议与产业行动····189
同步自测············································189
同步自测解析····································191
第三部分 劳动力市场
第十二章 劳动力市场·························· 194
大纲解读 ··········································194
考点精讲 ··········································194
第一节 劳动力供给理论·················194
考点一 经济中的劳动力供给量····194
考点二 劳动力供给曲线与劳动力
供给弹性···························195
考点三 家庭生产理论 ···················197
考点四 劳动力供给的经济周期与
生命周期···························198
第二节 劳动力需求理论·················199
考点五 短期劳动力需求 ···············199
考点六 长期劳动力需求 ···············200
考点七 劳动力需求弹性与派生
需求定理···························201
第三节 劳动力市场的均衡与
非均衡 ································203
考点八 劳动力市场均衡的形成····203
考点九 劳动力市场均衡的破坏与
重建 ··································204
考点十 劳动力市场的非均衡········204
同步自测············································205
同步自测解析····································210
第十三章 人力资本投资理论··············· 214
大纲解读 ··········································214
考点精讲 ··········································214
目 录
. IX
第一节 人力资本投资的一般
原理···································· 214
考点一 人力资本投资理论的产生
及其发展·························· 214
考点二 人力资本投资的基本
模型·································· 215
第二节 人力资本投资与高等
教育···································· 215
考点三 高等教育投资决策的基本
模型·································· 215
考点四 关于人力资本投资及高等
教育的几个重要结论······· 217
考点五 教育的社会收益以及高等
教育的信号模型 ·············· 217
第三节 人力资本投资与在职
培训···································· 219
考点六 在职培训及其基本类型 ··· 219
考点七 在职培训的成本与收益 ··· 220
考点八 在职培训投资的成本及
收益安排·························· 220
考点九 在职培训对企业及员工
行为的影响 ······················ 221
第四节 劳动力流动 ························ 221
考点十 劳动力流动及其利弊······· 221
考点十一 劳动力流动的主要影响
因素······························ 222
考点十二 劳动力的跨地区流动和
跨职业流动 ·················· 222
考点十三 劳动力的跨产业流动及
产业内流动 ·················· 223
同步自测············································ 223
同步自测解析···································· 227
第四部分 劳动与社会保险政策
第十四章 社会保险法律·······················232
大纲解读·········································· 232
考点精讲 ··········································232
第一节 社会保险法律关系·············232
考点一 社会保险法律关系的
内容 ··································232
考点二 社会保险法律关系的
产生、变更和消灭 ···········234
考点三 社会保险法律事实 ···········234
第二节 社会保险法律适用·············234
考点四 社会保险法律适用范围····234
第三节 社会保险法律的基本内容····235
考点五 社会保险法的基本内容····235
同步自测············································236
同步自测解析····································237
第十五章 劳动关系协调 ······················ 239
大纲解读 ··········································239
考点精讲 ··········································239
第一节 劳动关系协调机制·············239
考点一 劳动关系···························239
考点二 劳动关系双方享有的
权利和义务·······················240
考点三 劳动合同法律关系 ···········241
考点四 劳动关系协调机制 ···········242
第二节 集体合同与集体协商·········243
考点五 集体合同与集体协商的
概念、特征·······················243
考点六 集体合同的签订 ···············244
考点七 工资集体协商 ···················245
考点八 集体合同争议处理 ···········245
第三节 用人单位劳动规章制度·····245
考点九 用人单位劳动规章制度的
具体要求···························245
第四节 特殊用工 ····························246
考点十 劳务派遣···························246
考点十一 非全日制用工 ···············247
同步自测············································248
同步自测解析····································250
人力资源管理专业知识与实务(中级)
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第十六章 劳动争议调解仲裁 ···············253
大纲解读·········································· 253
考点精讲·········································· 253
第一节 劳动争议 ···························· 253
考点一 劳动争议 ·························· 253
第二节 劳动争议处理的原则和
范围···································· 254
考点二 劳动争议处理的基本
原则和范围 ······················ 254
第三节 劳动争议处理的基本
程序···································· 255
考点三 劳动争议处理机构··········· 255
考点四 劳动争议调解与仲裁······· 256
第四节 劳动争议当事人和举证
责任···································· 260
考点五 劳动争议当事人的权利、
义务·································· 260
考点六 劳动争议当事人的举证
责任·································· 262
第五节 劳动争议诉讼 ···················· 263
考点七 劳动争议诉讼的概念及
程序·································· 263
考点八 劳动争议诉讼的司法解释
规定·································· 263
同步自测············································ 264
同步自测解析···································· 265
第十七章 社会保险······························267
大纲解读·········································· 267
考点精讲·········································· 267 第一节 社会保险制度 ···················· 267
考点一 社会保险的概念··············· 267
考点二 参加社会保险的范围······· 268
考点三 社会保险登记 ·················· 268
考点四 社会保险缴费 ·················· 268
考点五 社会保险权益 ·················· 269
考点六 跨地区劳务派遣的社会
保险 ··································269
第二节 基本养老保险 ····················269
考点七 基本养老保险制度 ···········269
考点八 基本养老保险费的
缴纳 ··································270
考点九 劳动者退休条件及基本
养老保险待遇···················270
考点十 基本养老保险的发放和
调整 ··································270
考点十一 基本养老保险关系转移
接续 ······························271
第三节 基本医疗保险 ····················271
考点十二 基本医疗保险的内容····271
第四节 工伤保险 ····························272
考点十三 工伤保险概念 ···············272
考点十四 工伤保险的原则 ···········272
考点十五 工伤保险的覆盖范围····273
考点十六 工伤保险费的缴纳········273
考点十七 工伤认定 ·······················273
考点十八 劳动能力鉴定 ···············275
考点十九 工伤待遇 ·······················275
考点二十 特殊情形 ·······················277
第五节 失业保险 ····························279
考点二十一 失业保险的内容········279
考点二十二 失业保险待遇 ···········279
第六节 生育保险 ····························280
考点二十三 生育保险制度 ···········280
考点二十四 生育保险待遇 ···········280
第七节 企业补充保险 ····················281
考点二十五 企业年金 ···················281
考点二十六 补充医疗保险 ···········282
同步自测············································283
同步自测解析····································285
第十八章 法律责任与执法 ·················· 288
大纲解读 ··········································288
目 录
. XI
考点精讲·········································· 288
第一节 劳动法律责任 ···················· 288
考点一 劳动法律责任 ·················· 288
考点二 违反集体合同的责任······· 291
第二节 社会保险法律责任············· 292
考点三 用人单位违反《社会保险法》
的法律责任 ······················ 292
考点四 骗取社会保险基金支出
或者骗取社会保险待遇
的法律责任······················ 292
考点五 违反社会保险基金管理的
法律责任·························· 292
考点六 有关行政部门和单位及其
工作人员违反《社会保险法》
的法律责任 ······················ 293
第三节 劳动监察 ···························· 293
考点七 劳动监察 ·························· 293
第四节 社会保险行政争议处理····· 294
考点八 社会保险行政争议处理的
适用范围·························· 294
考点九 社会保险行政争议处理的
程序 ··································295
第五节 行政复议与行政诉讼·········295
考点十 人力资源和社会保险行政
复议特点···························295
考点十一 人力资源行政复议
范围 ······························296
考点十二 社会保险行政复议
范围 ······························296
考点十三 行政复议的基本法律
规定 ······························296
考点十四 行政诉讼的概念 ···········297
考点十五 行政诉讼的条件、
期限 ······························297
同步自测············································298
同步自测解析····································302
2014 年全国经济专业技术资格考试人力资源
管理专业知识与实务(中级)试题 ············ 306
参考答案与解析 ································318
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