朕村

Chapter 1  Human Resource Management: An Overview 1

Introduction 1

The Concept of HRM 2

Underpinning Theories of HRM 3

HRM Functions 5

HRM and Organizational Performance 8

Challenges for HR Managers 10

HRM Future 20

Summary 29

Discussions 29

Case 31

Chapter 2  Job Analysis and Human Resource Planning 33

Introduction 33

Job Analysis: A Basic HRM Tool 34

Products of Job Analysis 37

Job Analysis Methods 41

Conducting Job Analysis 47

Job Design 52

Human Resource Planning 55

HR Forecasting Techniques 57

Forecasting HR Requirements 59

Forecasting HR Availability 61

Determining Labor Surplus or Shortage 63

Summary 70

Discussions 71

Case 71

Chapter 3  Recruiting Employees 73

Introduction 73

Recruiting 74

Strategic Recruiting Decisions 78

Organizational Recruiting Activities 84

Internet Recruiting 86

External Recruiting Sources 90

Internal Recruiting Methods 94

Recruiter Traits and Behaviors 97

What to Include in an Effective Recruiting Ad 99

Recruiting Evaluation 100

Summary 106

Discussions 106

Case 107

Chapter 4  Selecting and Placing Human Resources 109

Introduction 109

Selection 110

Selection Testing 120

Selection Interviewing 126

Background Investigation 136

Medical Examinations and Inquires 139

Making the Job Offer 141

Summary 144

Discussions 145

Case 145

Chapter 5  Careers and Human Resource Development 147

Introduction 147

Careers 148

Career Transitions and HR 154

Special Career Issues for Organizations and Employees 157

Orienting New Employees 159

Training Human Resources 161

Developing Human Resources 170

Development versus Training 185

Summary 187

Discussions 188

Case 188

Chapter 6  Individual Performance and Retention 191

Introduction 191

Individual Employee Performance 191

Individual Motivation 193

Equity as a Motivator 195

Expectancy Theory 196

Reinforcement Theory 197

Individual/Organizational Relationships 199

Job Satisfaction and Organizational Commitment 201

Employee Engagement and Loyalty 202

Absenteeism and Turnover 203

Retention of Human Resources 209

The Retention Management Process 221

Summary 229

Discussions 230

Case 230

Chapter 7  Performance Appraisal 233

Introduction 233

Performance Management 234

What is Performance Appraisal? 237

Defining the Employee¨s Goals and  Performance Standards 242

Performance Measures Criteria 243

What Do We Evaluate? 245

Who Should Do the Evaluating? 247

Performance Appraisal Methods 250

Handling the Appraisal Interview 264

Measurement Errors in Performance Appraisal 266

Suggestions for Improving Performance Evaluations 270

Summary 272

Discussions 273

Case 274

Chapter 8  Compensating Employees 276

Introduction 276

Reward Systems 277

Financial Rewards 279

Compensation Decisions 289

Various Types of Incentives 300

Summary 305

Discussions 306

Case 307

References 309