目 录
第1章 数字化供应链管理概述
1.1 数字化供应链概述 ··············································································2
1.1.1 数字化供应链思想的演进 ······································································2
1.1.2 数字化供应链管理思想的核心 ·································································5
1.1.3 数字化供应链技术应用 ·········································································6
1.1.4 我国行业数字化供应链运用现状与对策 ·····················································7
1.2 数字化供应链管理内容 ········································································9
1.2.1 数字化供应链管理的内容与价值分析 ························································9
1.2.2 供应链管理系统架构及设计 ··································································10
1.2.3 数字化供应链网络价值 ·······································································12
1.3 数字化供应链的行业应用 ···································································13
1.3.1 数字化供应链在服务业中应用 ·······························································13
1.3.2 推动信息软件服务行业发展 ··································································14
1.3.3 助推精益物流模式升级迭代 ··································································16
1.4 市场主导型的数字化供应链绩效评价体系 ···············································18
1.4.1 市场导向型供应链绩效评价指标体系概述 ················································19
1.4.2 市场导向型供应链绩效评价指标体系构成 ················································20
第2章 SRM与数字化供应链管理
2.1 SRM与数字化供应链管理概述 ····························································27
2.1.1 数字化供应链下的SRM内涵与功能 ·······················································28
2.1.2 供应商关系管理的目标与作用 ······························································30
2.2 数字化供应链背景下SRM内容 ···························································31
2.2.1 数字化SRM主要内容·········································································31
2.2.2 企业数字化SRM现状·········································································32
2.2.3 数字化SRM系统在供应商管理中的应用 ·················································34
2.3 数字化供应链下的SRM系统 ······························································35
2.3.1 SRM系统概述 ··················································································35
2.3.2 SRM系统模型价值与优劣势 ································································36
IV
数字化供应链管理
2.4 数字化供应链下的SRM评价指标 ·························································37
2.4.1 SRM评估指标具体内容 ······································································38
2.4.2 基于数字化供应链的SRM绩效管理模式 ················································39
2.4.3 SRM绩效评价指标设计原则 ································································41
第3章 生产运营数字化供应链
3.1 生产运营数字化供应链概述 ································································45
3.1.1 生产运营数字化供应链概念 ··································································45
3.1.2 制造业数字化供应链系统管理的要求与构建 ·············································46
3.2 生产运营数字化供应链的预测 ······························································48
3.2.1 生产供应链中预测的作用 ····································································48
3.2.2 京东助力安利的供应链转型方案 ··························································49
3.3 生产运营数字化供应链需求分析 ···························································52
3.3.1 需求驱动供应链框架 ··········································································52
3.3.2 生产数字化供应链管理主要工具 ····························································57
3.4 生产运营数字化供应链基本流程 ···························································58
3.4.1 生产型数字化供应链形成过程 ·······························································58
3.4.2 生产型供应链数字化解决方案 ·······························································60
3.4.3 制造业数字化供应链应用 ····································································62
第4章 销售数字化供应链管理
4.1 销售数字化供应链 ···········································································66
4.1.1 销售数字化供应链基本模式 ·································································66
4.1.2 不同销售供应链模式的效率分析 ····························································68
4.1.3 M2C极简模式的效率 ·········································································70
4.1.4 传统的渠道零售模式与 M2C电商模式的对比 ···········································71
4.1.5 混合模式分析 ···················································································72
4.2 数字化销售供应链创新 ······································································73
4.2.1 数字化时代的销售模式创新 ··································································73
4.2.2 数字技术助推下的销售行业发展趋势与挑战 ·············································77
4.2.3 流通行业数字化供应链模式创新 ···························································78
4.3 数字化销售供应链策略分析 ································································81
4.3.1 推动式销售供应链 ·············································································82
4.3.2 拉动式销售供应链 ·············································································82
4.3.3 销售数字化供应链策略选择 ··································································83
4.3.4 销售供应链数字化转型 ·······································································84
V
目录
4.4 数字化销售供应链管理流程 ································································86
4.4.1 零售数字化供应链管理流程优化 ····························································86
4.4.2 以数字技术为依托的流程重构 ·······························································88
4.4.3 数字技术赋能零售供应链设计 ·······························································90
4.4.4 销售数字化供应链解决方案 ··································································91
第5章 CRM与数字化供应链管理
5.1 CRM与数字化供应链管理概述 ···························································95
5.1.1 CRM数字化供应链概述 ·····································································96
5.1.2 CRM与SCM相互作用 ·······································································97
5.1.3 CRM在SCM中的核心价值 ·································································99
5.2 CRM与数字化供应链的融合 ······························································101
5.2.1 CRM与SCM的融合模式 ···································································101
5.2.2 SCM与CRM相互赋能与资源整合························································102
5.3 CRM与数字化供应链协同运作 ···························································104
5.3.1 对CRM的再认识 ·············································································104
5.3.2 市场主导下的企业供应链一体化CRM实施 ············································105
5.3.3 供应链一体化CRM的模式与机制 ·························································107
5.4 CRM与数字化供应链运营 ·································································111
5.4.1 CRM运营机制分析 ···········································································111
5.4.2 电子商务环境下的CRM战略意义与实施途径 ··········································113
5.4.3 CRM系统平台的组成与组织构建 ·························································116
第6章 逆向数字化供应链管理
6.1 逆向数字化供应链管理概述 ·······························································122
6.1.1 逆向供应链的概念 ···········································································122
6.1.2 逆向供应链的本质与特点 ···································································124
6.2 逆向供应链的流程分析 ·····································································125
6.2.1 逆向供应链的实现形式 ······································································125
6.2.2 数字技术背景下的逆向供应链 ······························································127
6.2.3 逆向供应链问题解决方案 ···································································129
6.3 逆向供应链与低碳经济 ·····································································131
6.3.1 低碳经济背景下逆向供应链的产生 ························································131
6.3.2 低碳经济环境下逆向供应链实施途径 ····················································132
6.4 逆向数字化供应链管理模式 ·······························································134
6.4.1 低碳背景下的逆向物流与逆向供应链 ·····················································134
6.4.2 低碳逆向物流的创新模式 ···································································135
数字化供应链管理
6.4.3 制造业逆向物流供应链管理模式分析 ·····················································136
6.4.4 逆向物流供应链模式的商业应用 ···························································138
6.4.5 逆向供应链发展趋势 ·········································································141
第7章 全球数字化供应链管理
7.1 全球数字化供应链概述 ····································································145
7.1.1 全球数字化供应链的概念 ···································································145
7.1.2 全球供应链问题应对措施 ···································································147
7.1.3 全球数字化供应链的现状 ···································································147
7.1.4 全球数字化供应链架构建立 ·································································149
7.2 全球数字化供应链研究 ·····································································151
7.2.1 全球数字化供应链研究概况 ·································································151
7.2.2 全球供应链问题研究过程 ···································································152
7.3 全球数字化供应链管理现状 ·······························································154
7.3.1 全球数字化供应链趋势与格局 ·····························································154
7.3.2 全球供应链资源整合 ·········································································155
7.3.3 阿里巴巴全球供应链管理案例 ······························································157
7.3.4 思科全球供应链管理案例剖析 ······························································158
7.4 全球数字化供应链安全 ·····································································160
7.4.1 安全供应链构建的逻辑方法与哲学思维 ··················································160
7.4.2 国际供应链的战略问题 ······································································163
第8章 生态数字化供应链管理
8.1 生态数字化供应链概述 ····································································168
8.1.1 “供应链+生态”模式概述 ································································168
8.1.2 数字化供应链的生态型设计 ·································································170
8.2 绿色生态数字化供应链管理视角 ··························································172
8.2.1 绿色生态供应链管理的实质 ·································································172
8.2.2 绿色供应链的基本概念 ······································································173
8.3 行业生态供应链管理 ········································································174
8.3.1 供应链行业生态建设的维度 ·································································174
8.3.2 行业生态供应链构成的新路径方式 ·······················································176
8.3.3 数字化背景下的生态供应链体系构建 ·····················································178
8.4 生态数字化供应链管理策略 ·······························································180
8.4.1 生态供应链的数字化途径 ···································································180
8.4.2 生态供应链数字化的重点 ···································································182
8.4.3 阿里行业生态供应链构建 ···································································185
目录
第9章 虚拟供应链管理
9.1 虚拟供应链概述 ·············································································193
9.1.1 虚拟仿真技术 ··················································································193
9.1.2 虚拟供应链含义 ···············································································195
9.1.3 虚拟供应链的结构 ············································································197
9.2 虚拟制造技术与虚拟供应链构建 ··························································199
9.2.1 虚拟制造与技术 ···············································································199
9.2.2 数字化虚拟供应链建立 ······································································200
9.2.3 数字孪生技术在虚拟供应链中的应用 ·····················································202
9.2.4 通过“数智化”实现虚拟供应链精益化 ··················································203
9.3 虚拟供应链体系构架 ········································································204
9.3.1 生产虚拟供应链结构 ·········································································204
9.3.2 顾客需求管理虚拟供应链 ···································································206
9.3.3 虚拟供应链共享系统作用 ···································································207
9.4 虚拟供应链管理与运作 ·····································································208
9.4.1 虚拟供应链管理主要内容 ···································································208
9.4.2 基于虚拟现实及仿真技术的生产物流管理 ···············································209
第10章 智慧供应链
10.1 物联网与智慧供应链 ······································································216
10.1.1 物联网与智慧物流供应链 ··································································216
10.1.2 物联网在农产品智慧供应链管理应用 ···················································218
10.1.3 物联网在医药品智慧供应链中的应用 ···················································219
10.2 区块链与智慧供应链 ·······································································221
10.2.1 区块链含义与特点 ···········································································221
10.2.2 区块链技术下的供应链流程优化 ·························································222
10.2.3 区块链技术解决供应链问题的途径 ······················································223
10.3 数字化背景下的物流供应链 ······························································224
10.3.1 数字化物流供应链的概念 ··································································225
10.3.2 数字化赋能物流供应链升级 ·······························································226
10.3.3 我国物流数字化供应链发展现状 ························································228
10.4 智慧供应链金融 ············································································229
10.4.1 智慧供应链金融概述 ········································································230
10.4.2 定制化的行业综合供应链金融解决方案 ················································231
参考文献
